Gill Walker profile image

Gill Walker

Owner Director, Principal CRM Business Consultant at

Member Since January 2013

Sydney, NSW, 2001

SHARE

44 FOLLOWERS

From developing a basic system from scratch when running a Support Desk in the United States in 1991, I understood the importance of Customer Relationship Management, the benefits that it will bring to a business and using technology to support the CRM strategies..

I am a subject matter expert in Microsoft Dynamics CRM. I have worked with all versions of the product, and my skill set includes strategy, scoping, solution design, installation, implementation, support and user training.

Qualified skills

Business Consulting

Gill Walker answered a question

Jef Lippiatt
Jef Lippiatt, Owner at Startup Chucktown

Asked this question - Assembling Mentors, Advisors and Board Members

Have you worked with a mentor?

If you have worked with a mentor, great! But I want details. Was working with a mentor a successful experience for you? Did you seek them out for general or specific questions? Did you enjoy working with them? Why or Why not?

Gill Walker answered a question

Fleur Leong

Asked this question - Market Research

Which business are you REALLY in?

This was in Darren Hardy's blog, http://darrenhardy.success.com/2014/07/business-are-you-in. My business is not the products or services I sell or offer. Zappos is not in the online shoes business.  They are in Customer Service. Nike is really in the business of courting, recruiting and managing celebrity athletes to endorse their products. What is Amazon in?  Distribution. What is your...

Gill Walker answered a question

Mike Rees

Asked this question - Copywriting and Content Marketing

What exactly is a content management system?

What is a content management system? Is this something that I would need to manage myself or do I delegate to an agency? 

Hardware and Software

Every cloud has a silver lining - what is cloud and how does it benefit my business?

  Cloud is everywhere today.  And some of you are probably wondering “What is Cloud?” – “Is Cloud for me?” “Should I be using Cloud?” Whether you are a small business or a larger business you are probably already using some Cloud, even if you do not realise it.  Almost every website is running in the Cloud – paradoxically this is done for security reasons – by keeping the us...

Gill Walker answered a question

Rachel Smith

Asked this question - Hardware and Software

Which is the best CRM software for a new company?

Hi everyone, I hope some of you can share your wisdom on the bottomless pit of info that is CRM. I'm the owner of a media recruitment and connections website, Rachel's List, which connects editors/employers with job-seekers, and journos with PRs. We have two potentially very large groups to keep track of (job-posters and PRs), and not a huge budget. Is there a good starter CRM site you'd...

Team Management

Avoiding being the meat in the sandwich between time-paid people and value paying clients

We live in interesting times.  Clients want to ensure that they are receiving value for their hard earned money.  People who deliver services usually in the form of time based expertise want to be paid for their time.  Both want to maximise their return - return on money invested for the client, and return on time invested for the service provider. I recently had an experience which dramatical...

Gill Walker answered a question

Nick Chernih
Nick Chernih, Founder at LinkBuildSEO

Asked this question - Virtual Assistance

How much does an australian virtual assistant (VA) cost?

I used a lot of overseas Virtual Assistants for my blog commenting and social bookmark submission work. I pay about $2-$4 an hour, I was wondering how much per hour the Australian equivalent is? I also want to know just in case I want to switch to local VA's since they deliver a much higher quality - will depend on cost/benefit. If you are a VA or know any would be great to get some prices and...

IT Support

How to understand the real cost of a software project

Many people are disappointed, upset or downright distraught when a software project costs more than they had anticipated, or been led to believe.  Occasionally, rather than being the saviour of the business the project becomes the death knell.  However, many of these project do deliver huge benefits to the organisation.  So I thought that I would outline the components of any project like this...

Hardware and Software

Every cloud has a silver lining - what is cloud and how does it benefit my business?

  Cloud is everywhere today.  And some of you are probably wondering “What is Cloud?” – “Is Cloud for me?” “Should I be using Cloud?” Whether you are a small business or a larger business you are probably already using some Cloud, even if you do not realise it.  Almost every website is running in the Cloud – paradoxically this is done for security reasons – by keeping the us...

Team Management

Avoiding being the meat in the sandwich between time-paid people and value paying clients

We live in interesting times.  Clients want to ensure that they are receiving value for their hard earned money.  People who deliver services usually in the form of time based expertise want to be paid for their time.  Both want to maximise their return - return on money invested for the client, and return on time invested for the service provider. I recently had an experience which dramatical...

IT Support

How to understand the real cost of a software project

Many people are disappointed, upset or downright distraught when a software project costs more than they had anticipated, or been led to believe.  Occasionally, rather than being the saviour of the business the project becomes the death knell.  However, many of these project do deliver huge benefits to the organisation.  So I thought that I would outline the components of any project like this...

Gill Walker answered a question

Jef Lippiatt
Jef Lippiatt, Owner at Startup Chucktown

Asked this question - Assembling Mentors, Advisors and Board Members

Have you worked with a mentor?

If you have worked with a mentor, great! But I want details. Was working with a mentor a successful experience for you? Did you seek them out for general or specific questions? Did you enjoy working with them? Why or Why not?

Gill Walker answered a question

Fleur Leong

Asked this question - Market Research

Which business are you REALLY in?

This was in Darren Hardy's blog, http://darrenhardy.success.com/2014/07/business-are-you-in. My business is not the products or services I sell or offer. Zappos is not in the online shoes business.  They are in Customer Service. Nike is really in the business of courting, recruiting and managing celebrity athletes to endorse their products. What is Amazon in?  Distribution. What is your...

Gill Walker answered a question

Mike Rees

Asked this question - Copywriting and Content Marketing

What exactly is a content management system?

What is a content management system? Is this something that I would need to manage myself or do I delegate to an agency? 

Gill Walker answered a question

Rachel Smith

Asked this question - Hardware and Software

Which is the best CRM software for a new company?

Hi everyone, I hope some of you can share your wisdom on the bottomless pit of info that is CRM. I'm the owner of a media recruitment and connections website, Rachel's List, which connects editors/employers with job-seekers, and journos with PRs. We have two potentially very large groups to keep track of (job-posters and PRs), and not a huge budget. Is there a good starter CRM site you'd...

Gill Walker answered a question

Nick Chernih
Nick Chernih, Founder at LinkBuildSEO

Asked this question - Virtual Assistance

How much does an australian virtual assistant (VA) cost?

I used a lot of overseas Virtual Assistants for my blog commenting and social bookmark submission work. I pay about $2-$4 an hour, I was wondering how much per hour the Australian equivalent is? I also want to know just in case I want to switch to local VA's since they deliver a much higher quality - will depend on cost/benefit. If you are a VA or know any would be great to get some prices and...

Gill Walker answered a question

Roland Hanekroot

Asked this question - IT Support

Do you know a good expert for CRM/Workflow/Practice Management?

One of the things I struggle with as a business coach supporting my clients is how to advise them on CRM and workflow programs. There is such an incredibly bewildering range of this stuff out there and so much of it is rubbish or not appropriate for certain industries, etc. My clients in the building industry have tried Simpro, as well as Jobtraq and smarttrade and all have their issues. In the...

TOPICS FOLLOWED

Online Business

Online Business 9204 FOLLOWERS

Sales and Marketing

Sales and Marketing 8620 FOLLOWERS

Selling Online

Selling Online 7564 FOLLOWERS

Customer Acquisition

Customer Acquisition 6922 FOLLOWERS

Digital Marketing

Digital Marketing 7027 FOLLOWERS

View more

people with similar expertise

Apurv Bhalla CPA 26 FOLLOWERS

Brad Lyons 158 FOLLOWERS

Jef Lippiatt 4.88K FOLLOWERS

Steve Osborne 4.87K FOLLOWERS

Kirsty Fox 29 FOLLOWERS